General Order Information
We take great pride in our work and in the wide variety of products that we offer. We are experienced in servicing the US market, European market and Australia market.
Please be aware that our production lead times depend on specific items and item quantities. Our success has been based on our understanding of the demands and nature of promotional and marketing deadlines. That's why we always ensure that every order is delivered on time.
TMC Joy Order Process
1. Inquiry - Quotation.
2. Confirm the price, lead time, artwork, payment term etc.
3. Our sales send the Proforma Invoice.
4. Customer make the payment for deposit and send us bank receipt.
5. Initial Production Stage - Inform the clients that we have got the payment , and will make the samples according to your request, send you photos or samples to get your approval. After approval, we inform that we will arrange the production and inform the estimated delivery time.
6. Middle Production - We send photos to show the production line which you can see your products in. And we confirm the estimated delivery time again.
7. End Production - We send photos of mass production products and samples to you for approval. You can also arrange the third party inspection .
8. Clients make payment for balance and TMC Joy ship the goods. Also we can accept payment term: Balance against copy of B/L or L/C at sight. We inform the tracking number and check the status for clients.
9. Order can be say “finish” when you receive the goods and satisfy with them .
10. Feedback to TMC Joy about quality, service, market feedback and suggestion. We will do better.